Made to Order
We produce products based on your specifications. For that reason we want to guarantee the quality of your items. If you receive a damaged item we will replace it, or refund you. Because we are a made to order business, those are the only conditions where we will replace items or provide refunds.
Frequently Asked Questions
What if I receive the wrong item?
We will refund or replace the item at no additional cost to you. However, since we need to collaborate with our team, we require that you provide a picture of the item received.
What if I do not receive my order?
It is very unlikely that you will not receive your order, as we track all packages to ensure delivery. However, in the event that your order goes missing, we will replace it as soon as possible.
What if my order is damaged.
If you receive a damaged order, we request that you provide pictures of the damaged item, as well as the packaging. This helps our team determine if the item was damaged while in transit. Once the pictures are received we will replace your order at no additional cost to you.